Verbal De-escalation (SO1181)

Purpose

The objective of this course is to provide basic instruction on how to successfully de-escalate an individual who is angry or upset and whose behaviour is becoming inappropriate for the workplace.

Who should take this course?

University of Waterloo employees who are managing people in some degree of crisis (E.g., anxious students, upset customers, people having a tough day).

Duration

1 hour

Training content

This course provides basic instruction on how to successfully de-escalate an individual who is angry or upset and whose behaviour is becoming inappropriate for the workplace.

Registration

Follow these directions to self-register:

  1. Go to LEARN 
  2. Log in using your University of Waterloo WatIAM username and password
  3. Click the "Self Registration" link at top of the page
  4. Click the course name from the list and choose "Register"
  5. Click on the WATERLOO LEARN logo in the top left to return to your LEARN homepage
  6. Go to the "Courses and Communities" section and click on the course to begin